Community FAQ's

Clearhaven HOA Community FAQs

Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

The architectural modification request form can be found on the community website by clicking this link: https://app.townsq.io/

The architectural modification request form can be found under the Architectural Review tab in  TownSq. 

• What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Clearhaven HOA Architectural Review Committee. This committee of trained architectural review members is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission of all requested information. Please ensure that you provide as much information as possible with your application to avoid delays.

• What is the status of my application?

If you have not heard from the Architectural Review Committee for Clearhaven HOA within 30 days from the date of submission completion, please submit a request via TownSq or email your Community Manager at DCHAVmanager@goodwintx.com.

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

• The landscaper did not cut the common areas this week. Why?

There can be several reasons why the landscaper may have been unable to mow these areas. This could include standing water preventing the ability to mow, treatment requiring additional water, or other. Should you have any concerns, please submit a request via TownSq. 

• What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for all of their lot; this includes outside fences on a corner lot. 

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Your city contracts with Community Waste Disposal 

Trash Day            Monday

Recycling Day    Week A - Monday

• What is the bulk pick-up schedule for my community?

Bulk and Brush Day         1st-W – Wednesday

• How do I get electric/water/trash service? 
• Electric is your choice
• Water and trash are through the city
• How do I get a mailbox key?

Please contact your dales office or local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

• I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a monthly basis. Spot inspections are also completed. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

If you are renting your home, you must provide a copy of the long-term lease and a filled in tenant form to your HOA Community Manager. If you have a management company taking care of your rental, you must provide a copy of that contract or a Letter of authorization in order for us to speak with your rental representative. 

Be sure to update your mailing address so you or your management team are getting any notice or updates.

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

• How can I reach the Board of Directors?

In Developing communities, your Community Manager is your direct contact to the declarant Board of Directors..

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found both here on TownSq or on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DCHAV – Clearhaven HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login 
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code DCHAV in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

• What is my property code?

Your Property Code is DCHAV

• What is the Management ID?

6587

• When is my assessment due?

Your community can pay  annually on January 1 or quarterly (January 1, April 1, July 1, and October 1); late date is the 11^th of the month.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• Who can I talk to about setting up a payment plan?

You can go to our website at www.goodwintx.com and under Homeowner Resources there is a tab to submit a payment plan or Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

• How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

• How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Resident Care team at 855-289-6007.

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

• How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent

Owner Information

• How do I update my contact information/mailing address?

Contact our Resident Care team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

• How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

• How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing. 

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

• I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the Community Archives through the Goodwin website at https://www.goodwintx.com/

Rules/Regulations

• What is the community's rental/leasing policy?

Section 7.02

Long term leasing with all information provided to the HOA:

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

If you are renting your home, you must provide a copy of the long-term lease and a filled in tenant form to your HOA Community Manager. If you have a management company taking care of your rental, you must provide a copy of that contract or a Letter of authorization in order for us to speak with your rental representative. 

Be sure to update your mailing address so you or your management team are getting any notice or updates.

• What is the community's pet policy?

Section 7.26 

Allowed Pets:

1. A reasonable number of cats, dogs, or other generally recognized household pets
2. Restrictions: No animals, livestock, or poultry may be raised, bred, or kept on any lot (except household pets)
3. Pets that roam free, make objectionable noise, endanger health/safety, or create a nuisance must be removed upon Board request
4. The Board can remove animals and impose sanctions if owners don't comply

Requirements:

1. All pets must be on a leash when not inside the home or in an enclosed backyard
2. Owners must immediately pick up all pet waste in common areas, other homeowners' yards, and their own yards
3. Must comply with all local laws and ordinances, including leash laws
4. Must follow all Association rules. 

• What is the community's parking policy?

Section 7.03 & 7.04 

Where to Park:

1. Vehicles should be parked in garages or driveways
2. Street parking should be temporary only

Allowed Vehicles (in garages/driveways):

1. Passenger automobiles
2. Motorcycles
3. Passenger vans
4. Pick-up trucks (meeting specific criteria)

Vehicle Requirements:

1. Less than 1 ton carrying capacity
2. Less than 3 axles
3. In operating condition
4. In daily use on public streets with current tags

Prohibited Vehicles:

1. Commercial vehicles
2. Oversized vehicles
3. Sport vehicles (certain types)
4. RVs (Recreational Vehicles – golf carts, 4 wheelers, etc.)
5. Campers and motor homes
6. Boats
7. Trailers (including travel trailers and camper trailers)
8. Tractor trailers
9. Abandoned, derelict, or inoperable vehicles (except inside enclosed garage)
10. No vehicles of any size with flammable materials are allowed. 

Special Rules for Boats, Trailers, RVs, and Campers:

1. These vehicles are not allowed to be parked in driveways or on the street
2. They may only be kept if:
   • Fully enclosed within a garage on the lot, OR
   • Fully screened from view by approved screening structure or fencing, OR
   • Temporarily parked for loading/unloading purposes

• No vehicle repairs or dismantling in driveways or visible areas
• Garages must be used for automobile storage, not habitation
• No carports permitted
• Clean up any oil spills

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

• Easily communicate with neighbors, community managers, and board members 
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

Registering for TownSq is fast and easy. Follow the steps below to get started: 

1. Visit https://app.townsq.io/ais/sign-up
2. Enter your Account Number and Zip code (Physical property address)
3. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.